How can we help?

Orders we receive Monday to Friday by 12 pm are processed the same day. Orders after 12 pm are processed on the next business day. If you order at the weekend or on a public holiday, your order is processed on the next business day. Processing takes 1 to 3 business days in total, after which your parcel is on its way.

The order confirmation usually arrives by email a few minutes after you order. Please also check your spam or promotions folder and make sure you entered your email address correctly. If nothing has arrived, write to us at hello@clothesofculture.com and we will send it to you again.

As long as your order has not been shipped yet, please write to us as soon as possible with your order number. We will then check whether a cancellation or change is still possible.

Once your parcel is on its way, cancellation is no longer possible. As a customer in the EU or the UK, you can use your 14-day right of withdrawal after receipt and send the goods back.

Write to us right after placing your order with your order number and the correct address. As long as the parcel has not been shipped, we will try to update the address for you. Once it is on its way, unfortunately a change is no longer possible. So it is best to double-check your address before submitting.

Discount codes can only be redeemed directly at checkout. Unfortunately, we cannot apply them retroactively to an order that has already been placed.

We’re sorry. These steps almost always help:

• Check that the correct delivery country is selected.
• Fill in all address fields completely, including house number and postcode.
• Reload the page, or empty your bag and add the items again.
• Try a different payment method or browser.

If it still doesn’t work, send us a screenshot at hello@clothesofculture.com and we will help you right away.

You will see the shipping costs at checkout, depending on the destination country and weight. Free shipping on orders of 100 EUR/USD/GBP or more.

We process your order within 1 to 3 business days of receiving payment. After that: 3–10 business days to Germany, Austria, France, Italy, Spain, the UK, the USA, all other EU countries and Norway, 7–12 business days to Switzerland, up to 14 business days to all other countries. In rare cases, delivery may be delayed due to force majeure, severe weather, strikes, customs clearance or high parcel volumes (e.g. around Black Friday and Christmas).

You receive your shipping confirmation with tracking number as soon as your parcel has arrived in your destination country and the local carrier has taken it over. Until then, your parcel is already on its way to you, even if you don’t have a tracking number yet. This is completely normal and no reason to worry.

Yes. As soon as your parcel has arrived in your country and the local carrier has taken it over, you receive an email with your tracking number and can follow the delivery live.

After you receive your tracking number, it can take up to 48 hours for the carrier to show the first information. Just check again a little later. If nothing happens after that, get in touch with us.

Please first check your letterbox, with your neighbours and for a delivery notice. Sometimes a parcel is also left at a parcel shop near you. If it still hasn’t turned up after one business day, write to us with your order number and we will sort it out with the carrier.

Our delivery times are estimates. In rare cases, delivery may be delayed due to force majeure, severe weather, strikes, customs clearance or high parcel volumes (e.g. around Black Friday and Christmas). If your parcel is taking significantly longer than stated, write to us with your order number and we will take care of it.

No. We cover customs duties and import charges. You only pay the amount you see at checkout, including for deliveries to Switzerland, the UK or the USA.

Get in touch with us as soon as possible, ideally within 7 days of the estimated delivery date. We will sort it out with the carrier and find a solution.

We’re sorry about that. Ideally, write to us within 7 days of receipt with your order number and photos of the item and the label. We will quickly find a solution, at no cost to you.

Customers in the EU and the UK have a 14-day right of withdrawal from receipt of the goods, without giving any reason. Contact us at hello@clothesofculture.com before sending anything back and we will give you the correct return address. You bear the cost of the return. Please do not send the goods to any other address without being asked. Please return them unworn, unwashed and, where possible, with labels attached. If the value is reduced through use beyond trying on, we reserve the right to claim compensation.

For orders from other countries, for example Switzerland or the USA, there is no statutory right of withdrawal. More on this below.

For orders from countries outside the EU and the UK, for example Switzerland or the USA, there is no statutory right of withdrawal. Feel free to get in touch anyway: in individual cases we may accept a return as a goodwill gesture and refund the amount in full or in part. There is no entitlement to this.

Please do not send anything back without prior agreement, otherwise we cannot match the return.

As soon as your return has reached us, we check it and refund the amount to the same payment method you used for the purchase, no later than 14 days after your withdrawal. Depending on your bank or payment provider, it may then take another 1 to 10 business days for the money to reach your account.

Yes. For customers in the EU and the UK, the 14-day right of withdrawal also applies to sale items, just like all other pieces.

If you withdraw from your entire order, we refund the purchase price and the original standard shipping costs. You bear the cost of the return yourself.

Send us all the order numbers in one email. We will then tell you the easiest way to send the pieces back so that every refund can be matched correctly.

Every piece comes with a size chart with exact measurements. Our sizes follow standard EU sizing. If you are between two sizes or unsure, just write to us at hello@clothesofculture.com and we will help you choose.

On every product page you will find our size advisor under “Find your size”. Enter your height, weight and preferred fit, and you get a recommendation that also takes into account how that piece fits. For many pieces you can also see which size the model is wearing.

No problem. As a customer in the EU or the UK, you have 14 days from receipt to send your piece back. Just get in touch first and we will send you the return address. After that, you get your money back. If you order from another country, for example Switzerland or the USA, please write to us before sending anything back.

Unfortunately, a direct exchange is not possible. As a customer in the EU or the UK, simply send the piece back within 14 days and order the right size again. That is the fastest way to get the piece you want, as long as it is available.

Credit card (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, Apple Pay, Google Pay, Shop Pay, Klarna and other regional payment methods.

Choose “Pay later” with Klarna at checkout. Your order is shipped and you only pay within 30 days in the Klarna app or by bank transfer. You don’t pay for what you send back. If you pay on time, there is no interest and there are no fees. Klarna’s terms apply, and availability depends on a credit check.

You automatically see our prices in your local currency, for example euros, Swiss francs, British pounds or US dollars, and you pay in that currency too.

Yes, all prices shown are final prices. We cover customs duties and import charges. The only extra is shipping, depending on the destination country, and free from 100 in your currency.

Yes. The entire payment process is SSL-encrypted and runs through Shopify’s certified payment providers. Your data is transmitted securely.

We work with honest materials such as linen, cotton, wool, cashmere and leather. You will find the exact composition of each product under “Material & care”.

You will find the right instructions on the sewn-in label and on the product page. For natural materials: wash gently and use little heat, so your piece lasts a long time.

Clothes of Culture is run by a business registered in Germany, with a complete legal notice and clear terms and conditions. You pay via the secure Shopify checkout, on request by invoice with Klarna or with PayPal Buyer Protection, and you receive a tracking number for every order. You can reach us at any time at hello@clothesofculture.com.

Write to us at hello@clothesofculture.com or use our contact form. Our customer service is available Monday to Saturday, 9 am to 5 pm. You will usually get a reply within 24 hours. Messages received on Sundays or public holidays are answered on the next business day. You will find the full legal notice in the footer.

We reply Monday to Saturday, 9 am to 5 pm, usually within 24 hours. Please also check your spam or promotions folder and make sure you entered your email address correctly. If you wrote to us on a Sunday or public holiday, we will get back to you on the next business day.

At the very bottom of every newsletter you will find an unsubscribe link. One click is enough and you will no longer receive promotional emails from us.

Just write to us at hello@clothesofculture.com. We will delete your data unless we are legally required to keep it, and confirm this to you by email.